Privacy Policy for TroveNepal

Last updated: December 26, 2025

1. Introduction

TroveNepal ("we," "our," or "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your data. By using the TroveNepal app, you agree to the terms of this policy.

2. Age Restriction (Important)

TroveNepal is strictly intended for users aged 18 and older. We do not knowingly collect personal information from individuals under 18. If we discover that a user is under 18, their account and data will be immediately deleted.

3. Information We Collect

To provide our earning services and process withdrawals, we collect:

• Identity Data: Email address, User ID (UID), and device identifiers (Android ID/Advertising ID).
• Transaction Data: Wallet addresses (eSewa ID, Khalti ID, Game Player Tags) strictly for processing payouts.
• Activity Data: Tasks completed, ads watched, and coins earned.
• Technical Data: IP address, device model, and operating system version (used for fraud prevention).

4. How We Use Your Information

• To manage your account and maintain your coin balance.
• To verify completed tasks from third-party providers.
• To process payments and game top-ups.
• Fraud Prevention: To detect VPN usage, emulators, or multiple accounts on the same device.
• To serve personalized advertisements via Google AdMob.

5. Third-Party Data Sharing & Partners

We partner with third-party services to offer earning opportunities, ads, and video content. When you interact with these services, their privacy policies apply. Our partners include:

• Ad Mediation & Networks: AppLovin MAX, Google AdMob, Unity Ads, Meta Audience Network, ironSource. (These services compare bids to show you the highest-paying ads).
• Offerwall & Survey Platforms: CPX Research, TimeWall, AdGem, Monlix, PubScale, BitLabs, Pollfish.
• Video & Streaming Partners: Loot.tv, Hideout.tv, PixelPointTV (for earning by watching streams).
• Analytics: Google Firebase.

Note: These partners may collect identifiers like your IP address, Advertising ID (GAID), and device model to serve personalized ads and verify task completion.

6. Data Retention & Deletion

We retain your data as long as your account is active.

• User Rights: You may request full account deletion at any time via the "Delete Account" option in the app Profile.
• Deletion Consequences: Deleting your account is permanent. All unredeemed coins and transaction history will be wiped immediately and cannot be recovered.

7. Security

We use industry-standard encryption (SSL/TLS) to protect your data during transmission. However, no method of transmission over the internet is 100% secure.

8. Contact Us

For privacy concerns or data removal requests, email: trove.helpdesk@gmail.com